Customer Service Job. I&M Bank Kenya Careers

I&M Bank Careers.

The HNWI Customer Service Officer will report to the HNWI I&M Banking Centre Manager and will be responsible for:-

• Providing personalized and impeccable services to eligible HNWI Customers on a to day-to-day basis.
• Interacting with Operations, Investment Management services, other internal departments of I&M Bank, off-shore products support desks and other relevant third parties to ensure smooth and efficient service delivery.
• Cross – Selling the Bank’s specialized Select Banking products in Kenya to all eligible HNWI customers with a view to deepen relationships and increase per customer revenue.
• Effectively manage the HNWI customer service desk of the HNWI  I&M Banking Centre in Kenya with regard to turn around times

BANK JOB QUALIFICATIONS AND EXPERIENCE
The candidate must have;
• A degree from a recognized university.
• At least 3 years line experience in customer service of HNWIs.
• Knowledge of private individual off-shore and investment products desirable
• Knowledge of banking operations in Kenya

PERSONAL SKILLS/ATTRIBUTES
This opportunity requires an individual who has:-
• Excellent customer service skills
• Good inter-personal skills and should be a team player.
• Good knowledge of Information Technology
• Good coordination & communication skills

If you believe you meet the above requirements, send your application together with a comprehensive curriculum indicating your qualifications, present position, contact and names of three referees. Your application should reach the below address on or before 10th June 2011.Please quote reference number followed by the position applied for in the application

The Human Resources Manager
I&M Bank Limited
I & M Tower, Kenyatta Avenue, Kenya
P.O Box 30238 – 00100, Nairobi

Or email: recruit@imbank.co.ke

Only short listed candidates will be contacted. Canvassing will lead to automatic disqualification