I&M Bank Careers.
The HNWI Customer Service Officer will report to the HNWI I&M Banking Centre Manager and will be responsible for:-
• Providing personalized and impeccable services to eligible HNWI Customers on a to day-to-day basis.
• Interacting with Operations, Investment Management services, other internal departments of I&M Bank, off-shore products support desks and other relevant third parties to ensure smooth and efficient service delivery.
• Cross – Selling the Bank’s specialized Select Banking products in Kenya to all eligible HNWI customers with a view to deepen relationships and increase per customer revenue.
• Effectively manage the HNWI customer service desk of the HNWI I&M Banking Centre in Kenya with regard to turn around times
• Interacting with Operations, Investment Management services, other internal departments of I&M Bank, off-shore products support desks and other relevant third parties to ensure smooth and efficient service delivery.
• Cross – Selling the Bank’s specialized Select Banking products in Kenya to all eligible HNWI customers with a view to deepen relationships and increase per customer revenue.
• Effectively manage the HNWI customer service desk of the HNWI I&M Banking Centre in Kenya with regard to turn around times